FirstStep Clinic Covid -19 Protocols


Due to the current COVID -19 situation our practice has been adapted to meet new standards to keep you and us safe during these unprecedent times. These include guidance by the Department of Health and social care (DHSC) Public Health England and NHS England, The Society of Chiropodist and Podiatrist, The General Osteopathic Council, Institute of Osteopathy.

We have a produced a step by step guide to explain the current ‘patient journey’ as it may be different to what you have experienced before.

The evening before your appointment you will receive an appointment reminder and a questionnaire to complete about any current symptoms you may have. If you suspect you have Covid -19 or any unusual symptoms, please call us prior and do not come in. We ask patients if possible, to bring their own masks with you for your appointment.

When you arrive for your appointment, we would ask you to arrive on time and wait outside or if you arrived by car wait until we call you. We will call you when it is time to come in. Please do not come into the clinic. We will greet you and walk you immediately into the clinic room. We would ask that you do not bring other people with you to your appointment unless you require a chaperone. If possible, please leave coats/ extra bags in the car to reduce items brought in with you.
We will be wearing full PPE which will include an apron, face mask and gloves. 
On entering the clinic room, we will ask you to wash your hands or use hand sanitiser which we will provide.
During the consultation we will place the chairs in the clinic a 2m distance apart and for as much of the appointment as possible.  We are unable to use blankets to cover.
Osteopathic patients may be asked to undress for the examination and then if appropriate redress partially to allow you to be treated properly.
Podiatry patients will be asked to remove shoes so to allow treatment.

On leaving the clinic room we will ask you to wash your hands or use hand sanitiser. We will walk you out of the clinic and out the main entrance.

After each appointment, the room will be thoroughly cleaned and left to aerate before the next patient will enter the room.

We would ask if you subsequently have any symptoms of Covid -19 that you would inform us immediately by phone or email.

 

 

Who is First Step Clinic?

We are specialists in the care of not only foot and ankle but the whole body. Our patients include infants, children, teenagers, adults and the retirement and beyond. Our professional staff spend quality time with each of their patients in order to better understand each individual patient's needs, and to recommend the best course of treatment. We work closely with primary care physicians and other specialists to ensure the most effective treatment plan.

Our practitioners are all dedicated to providing our patients with the finest medical and rehabilitative treatments for the whole body, including feet, ankles, knees, backs, hips, shoulders and necks. Our growth in the community is a direct result of the caring and personal treatment we give our patients.

Appointments

We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day. We try our best to stay on schedule to minimize your waiting. Due to the fact Fist Step Clinic provides many types of treatments, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience. Please call us at 01727 763749 with any questions or to schedule an appointment. Or visit our contact page.